Greenway Health Reviews | greenwayhealth.com @ PissedConsumer

Eileen T Bfc

Unable to make connect via phone to solve issues.

Dec 30, 2022

1.0

Unable to connect customer service via phone in order access my health care web site. Web site starts my password is incorrect.

View full review

Preferred solution: Access to my health care record website to review information

User's recommendation: Have a phone number that can be easily accessed.

1 comment

Guest-2497414

Mar 08, 2024

As a former employee, I can tell you the CEO often lies about costs, the state of the company, and the product. When they determine a fix, they often upcharge you and force you to pay more just to have a product that isn't as buggy.

It's a mess. Stay away if you can. If you must call Support keep this in mind: Most of support is in India. If you complain, you might be able to get someone in L2 to help.

Most of L2 is US based and will do their best to solve the problem. Good luck!

Helpful

Anonymous

Guest-4214211

Los Angeles, California

Customer service response is very poor

Dec 13, 2022

1.5

I have called my rep several times and she never called me back. Emailed her and still no response. I was given the name of another rep and still no response via phone call or email.

View full review

User's recommendation: Think before you sign up with Greenwayhealth

Ritu B Ehm

Very poor GRS service and price gouging in time of COVID emergency

Mar 30, 2020

1.0

Updated by user Apr 29, 2020

Heard back from CEO after sending an email! His response was equally bad which explains the sorry state of the company.

Culture always goes top down.

The CEO claimed that over $7000 just to have view only access to the EHR for a month (during COVID shut down) was very reasonable!!!!Stay away from Greenway! Lousy EHR, worst Revenue Cycle Management services!!

Original review Mar 30, 2020

I had already decided to leave the company by end of March 2020. Due to disruption in office and having to shut down medical practice, I asked for extension to be able to have access (not use the system but just have view-only access) for myself and staff for 30 additional days and they came back with a quote of almost $8K. This is AFTER having paid them almost that amount to get a data extraction done (and had to pay for the hard drive for that myself) Implementation was lousy. I was given the same resources to implement the system for 4 practices, that they would give to one practice. They have lousy GRS services. They claimed to know Surgery center and mental health billing and did not. Multiple team shifts in the 1.25 year that I was with them with non-existent hand off. They do not tell you in the sales pitch that they are not truly cloud based or web based solution. You use Remote desktop connections and that is lousy. They give you no help for MIPS and tell you to pay more for their MIPS consultation services. I was given templates for 2018 MIPS documentation for implementation in 2019 so lost big time in reporting for 2019 The Worst EHR and billing mistake.

View full review

Loss:

$250000

Cons:

Lousy billing service

Preferred solution: Let the company propose a solution

User's recommendation: STAY AWAY!!!! They will make you lose money and not care.

Anonymous

Guest-533809

Omaha, Nebraska

A company that has fallen far.

Sep 13, 2014

There's nothing inherently wrong with the product (I presume you're talking about Intergy?). It's been around for a decade and is well developed. Unfortunately, it's been passed from WebMD to Emdeon to Sage to Vitera (Vista Equity Partners) and now to Greenway. I worked for the Midwest Region when it was still Medical Manager and Intergy didn't exist yet. I left about a year and a half after WebMD. Every time the company went through a transition, support went down hill. But this was magnified 10 fold when it became Vitera. People with 10, 12, 15+ years of experience with the product and, possibly more importantly, the customers, were let go. Sometimes in the middle of an implementation. We probably had 3 different project managers when we upgraded from Medical Manager (11) to Intergy (7.10). And then again when we were going through a merger with another doctor's office and had to blend two intergy databases into one. Support went downhill immediately after our upgrade and never truly recovered. I remember going to Vibe and talking directly to the VP of support services and having him look at me with surprise and disbelief when I talked to him about months old cases that never got call backs. Things did improve slightly after that but not much. Then they let their field services people go and don't do onsite tech support any more. Now with this Greenway/Vitera merger, support is pretty awful again. I thought WebMD was the cat's meow back in the day. It was a great company with a product I could stand behind. Great support and smart people to reach out to. Now? I'm embarassed to have recommended Intergy to other potential clients.

View full review

2 comments

Guest-999942

Jun 26, 2015

This is by far the worst customer service. If you read this, please do not even remotely consider Intergy or anything related to this company> It haS been month and I get the sam answer We are waiting".

View more comments (1)

Anonymous

Guest-357825

Chicago, Illinois

Worst Services/Technology Company EVER

Jun 27, 2013

We signed up with Vitera for EHR services 1 year ago with the promise from them that they would have us live by Dec2012. In Nov12, when they knew they were nowhere close to starting and after a dozen phone calls and emails that they never returned, we were able to get a new project manager assigned. In Nov12, she promised that they would be ready to go with software training completed within 7 weeks. To further that, they claimed the delays causing them to miss the Dec12 date were the fault of our billing company, when in fact Vitera had fired 4 long time implementation personnel in favor of hiring kids out of college that didnt know the first thing about the product. In any case, fast forward several dozen excuses and it was April2013 and still they had done nothing other than connect our office to out billers office via VPN. The deal said they were to install the software on our computers, but rather they decided to have us use Remote Desktop to reach a remote server at another Vitera clients office. In any case, that connection never worked and would fall down day after day. As a result, our staff was unable to train with their trainer because we could not access the software...throughout this 4 week troublshooting process the Vitera project manager blamed the hardware at our office because (and to quote), "you (we) did not purchase the hardware thru Vitera". In the end, they finally figured out that the people they (Vitera) sent out to install the VPN, had installed it incorrectly. This was a final straw and we cancelled our deal with them after 10 long long months with nothing other than us paying them $29k. At this point they claim no wrong doing and are not in breach of a contract that says they will deliver software and licenses to our location, and deliver 100+ hours of training-- they delivered no software and training (roughly 7 hours) was little more than watching a demo. We are in the process of filing litigation aganist Vitera-- DO NOT DO BUSINESS WITH THESE PEOPLE-- THEY DO NOT KNOW HOW TO COMMUNICATE INTERNALLY, AND IN NO WAY CAN THEY DO SO EXTERNALLY TO THEIR CLIENTS, TREATING CLIENTS LIKE THEY ARE THERE ONLY TO PAY VITERA

View full review

Loss:

$29000

Anonymous

Guest-353457

Saint Louis, Missouri

Support trick, pay us and we will show you how to fix it

Jun 14, 2013

Vitera has fired the technician portion of the support. They now expect us to be puppets, clicking searching trying to install, uninstall.... but raise our bills by 3%. so you pay more for less support. time we all stick together and file class action on vitera for poor service. You now have to launch itivity, they have you sit with an untrained technician, and hope for the best, last time we had a problem we were down 4 days in our imaging. we have had cases in for 6 months and no one has addressed the problem since they fired all the senior employees

View full review

1 comment

Guest-963972

Mar 26, 2015

if there is a class action suit, someone please contact me!

Helpful

Anonymous

Guest-329130

Atlanta, Georgia

This company is scamming us!

Mar 06, 2013

The company constantly states that you can not get out of your contract. After being a customer for many years we worked to end the relationship and upgraded to our medical office to a better Electronic Health Record provider. We negotiated the end of the contract with SAGE / Vitera before migrating to the new product. We ran the systems side by side for nearly a year and then called to finalize the relationship. Sage / Vitera then changes their position. They begin to refer back to the original contract and are unable to locate the current contract. They are a moving target. They have an inferior product and they obviously know it.

View full review

Loss:

$24000

Anonymous

Guest-266544

Washington, District Of Columbia

Vitera NOT the company to use!!

Apr 12, 2012

1. Written by Danij on April 12, 2012 from -, -, US I am still trying to get customer service on the phone! I was directed by their site to contact my Client Relationship Manager....Which has changed 4 times in the past 2 years... but now, there IS NO CRM listed on our screen anymore! You are promised the best in product inhancements but this seems to be very untrue!!! I was disappointed with service from SAGE and thought Vitera would be a good change....I need to be careful with what I wish for!!! Emails and phone calls ignored and loss of IT porduct interface creation ability is what you WILL get with Vitera!! The goal of EHR is to eventually graduate to a centralized health information exchange....but...wait for it....Vitera can't create the interface needed to accomplish this!!! what a joke!!!! I would love for Vitera to prove me wrong and actually come through with the product but I don't see it happening. WOW!!! Wanna waste a HUGE amount of time, resources and money......then yes. Choose Vitera for all your healthcare needs!!!

View full review

2 comments

Guest-474906

May 02, 2012

You wont get much help from Vitera people. The support people are all exhausted from being made to work 15 hours of mandatory overtime.

Maybe they shouldn't have laid off over 300 people.

Rumor is that there is another big layoff coming soon. Get out while you can.

View more comments (1)

judianne

Clearwater, Florida

Vitera Healthcare Software - formerly Sage, a medical billing clearing house

Jan 20, 2012

This medical clearing house is horribly disorganized! The left hand cannot even guess what the right hand is doing. I had called in repair request after repair request for over a month and a half only to be told a different story each time I received a solution. Finally, now that our medical practice is ready to fold due to lack of revenue, today I'm being told that our account had been cancelled in mid December due to the lack of payment of our support bills. This is interesting, because all of our support bills have been paid, and I have hard copy proof of it. Yet, the first person to whom I spoke, in software support regarding our most recent open repair ticket, told me that our bills had been written off due to the fact that they were so old and we were cancelled. However, she had no idea to which bills she was referring. Her supervisor told me that the bills were not written off, and that our account had been paid in full, but now I need to contact customer relations and pay a huge fee that I cannot afford to have it reinstalled. People are all wondering why healthcare costs keep rising. Here's part of the reason: large companies who make their money indirectly from the suffering of others and who cannot communicate effectively either with their captive customers or even interdepartmentally among themselves. When a service is rendered, payment should be due either at the time of service or on installment. I don't know of any other service providers who have to tolerate the ridiculous conundrums that the medical profession has to tolerate or would ever tolerate when it comes to payment for services. Ironically, people will shell out thousands of dollars at a clip for quackery, such as "medical leaches" (a Hollywood, CA reference) but feel that they have the inalienable right to receive real health care free of charge. Most of the U. S will also go out of its way to pay large sums of money for products that ruin their good health, which is also a paradox! Maybe everyone should cooperate and communicate better, so healthcare providers would not have to deal with these real medical leaches, in the first place. That way, we would see a true downward spiral of healthcare costs.

View full review

3 comments

Guest-569082

Nov 14, 2012

Vitera is horrible

Helpful

View more comments (2)

Anonymous

Guest-256916

South Orange, New Jersey

Vitera (former Sage) is HORRIBLE

Feb 23, 2012

Since this company changed to Vitera, it took a serious nosedive in Customer Service. I was just on hold for 1/2 hr and the rep told me "that is nothing, yesterday people were on hold for an hour". We cannot get out of our contract, they are billing us for services we have not received.... Horrible, unprofessional and we want OUT. Do not look at this company, go to another one. There is a company that supports our computer system and we will switch over and then look into purchasing another system with far superior customer service. We are extremely unhappy with VITERA formerly known as Sage

View full review

11 comments

Guest-528539

Aug 14, 2012

I worked for Sage for over 26 years as a IT tech. I was let go in Feb.

The company does NOT care about the customers. I called some of them to see how everything is going and hey said they are going to look for another company.POOR SUPPORT !!!!!

Guest-590763

Jan 08, 2013

Replying to comment of Guest-438945

I signed a contract for Intergy EMR. After over 7 months ago.

No one ever contacted me to install the software or come to my office to train my staff. Instead they looked at my contract and started charging me for software liscenses and training that I do not have or have not received. At no time have they lived up to their responsibility to deliver the product that they promised. Why do I have to pay for traiing that I have not received> The last bill I received from Vitera stated that if I do not pay up they are going to stop processing my electronic claims.

My support person is now in the accounts receivable department who tells me to pay up or shut up. Vyteria is being run like the owners of a hedge fund seeking to increase the vakue of a company at the expense of customer service.

Vyteria is not too big to fail esp with such poor customer service and shody attitude towards its customers. My advice stay far away from this company IT IS JUST ABOUT THE MONEY.

Helpful

View more comments (10)

Contact Information

Website:

www.greenwayhealth.com

Mailing Address:

4301 W. Boy Scout Blvd., Suite 800

Tampa, Florida 33607

United States

Phone:

(877) 932-6301

Contact Greenway Health Customer Service

Companies Similar to Greenway Health

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

Greenway Health

Greenway Health Overview

Unable to make connect via phone to solve issues.

Customer service response is very poor

Very poor GRS service and price gouging in time of COVID emergency

A company that has fallen far.

Worst Services/Technology Company EVER

Support trick, pay us and we will show you how to fix it

This company is scamming us!

Vitera NOT the company to use!!

Vitera Healthcare Software - formerly Sage, a medical billing clearing house

Vitera (former Sage) is HORRIBLE

Companies Similar to Greenway Health

Airtasker

Venntro

Add Telegram Member

Zedge

Why Trust Reviews on PissedConsumer?